Contact Xerion
One address for everything, a ticket form for members, and answers to the questions we get most.
Email support@xerionsoft.net for anything: support, billing, account questions, partnerships. We reply by email.
Signed-in members can also open a support ticket below and follow the replies from their dashboard.
Open a support ticket
Members can open a support ticket right here and follow the replies from their dashboard. Not a member yet? Email support@xerionsoft.net instead.
Log in Start free trialFrequently asked questions
What is Xerion?
Xerion is a browser-based platform of 199 tools across 9 categories (Business, Creative, Developer, Everyday, Finance, Fun & Games, PDF, Productivity and Security), all in one account. Anything you save is there the next time you open a tool, on any device.
There is nothing to install: it runs in a modern browser. See every tool.
Is there a free trial?
Every new account starts a 7-day free trial of every tool. No payment card is needed to start. The trial starts when you confirm your email address, not when you fill in the form. One free trial per person. Finish the four-step Getting Started checklist on your dashboard and 3 more days are added.
When the trial ends, your account, saved documents and settings are kept exactly as they were. Opening a tool asks you to choose a plan; nothing is deleted, and the five free tools keep working without a plan. Start the free trial.
Is Xerion a subscription?
Yes. Xerion is sold as plans from $4/month. Prices are in USD and payment is taken by Stripe on its own checkout page. Your card details never touch Xerion.
Personal is for home, hobbies, study and personal finance. Business is for freelancers and small service businesses. Dual is Personal and Business together: every tool on the platform in one plan.
Plans renew automatically on the interval you pick (monthly, every 3 months, every 6 months or yearly) until you cancel. Longer intervals cost less per month; the pricing page shows the equivalent monthly rate and the saving for each one. Cancel any time from Account > Billing. You keep access until the end of the period you have paid for. Compare the plans.
I bought a lifetime licence before the switch to plans. Is it still valid?
Lifetime licences bought before the switch to plans ($25, one time) keep every tool, forever, exactly as sold.
Unredeemed licence keys, including gift keys, can still be redeemed on the Redeem a licence key page.
Which tools are free?
Five tools work without an account: Sheet Cut Optimiser, Deck & Fence Planner, Blueprint Designer, 3D Model Maker and Travel Map. They run in your browser, and nothing you enter is sent to Xerion unless you create an account and press Save. A free account adds saving.
Is my data private?
Anything you press Save on (documents, spreadsheets, invoices, bookkeeping entries, plans, models, journals) is stored in your account so it is there next time. You can download everything with Export My Data at any time, and we do not sell your personal information.
The five free tools run in your browser: nothing you enter is sent to Xerion unless you create an account and press Save. A number of other tools, including all of the PDF tools and the audio and video recorders, trimmers and editors, also process your files entirely in the browser. Read the privacy policy for the details.
How often do new tools ship?
There is no fixed schedule. Every release is listed with its date on the What's new page, and members can request tools and vote on what gets built next on the Tool requests board.
I found a bug. Where do I report it?
If you are signed in, open a support ticket from this page or from Support in your dashboard, and you can follow the replies there. Otherwise, email support@xerionsoft.net. Include the tool name and the steps that led to the problem so we can reproduce it.
More detailed guides live in the Help centre.