Account & Billing

Resetting your password

Last updated July 5, 2026

On the login page, click Forgot password? under the password field.

Enter the email address on your account and, if it matches an existing account, you will receive a reset link by email. For privacy reasons the page always shows the same confirmation message whether or not that email is actually registered - this is intentional and not an error.

The reset link expires after 1 hour. If it has expired, just request a new one the same way.

Was this helpful? Email us and tell us what was missing. The article title is already in the subject line.

Still need help?

Email support@xerionsoft.net for anything: support, billing or account questions. We reply by email. Once you are signed in you can also open a support ticket and follow the replies from your dashboard.

Email support